Many players have questions about Pointsbet login before they deposit their first euro — here are the honest answers.
Before You Start
- Ensure you are at least 18 years old (or the legal gambling age in your jurisdiction).
- Have a valid email address and a phone number for verification.
- Prepare a government-issued ID for KYC checks.
- Choose a strong password with at least 8 characters, including numbers and symbols.
- Make sure your internet connection is stable to avoid interruptions during account creation.
Step-by-Step Sign-Up
- Visit the official Pointsbet website via your browser.
- Click on the «Join» or «Sign Up» button.
- Fill in the registration form with your personal details (name, date of birth, address).
- Create a unique username and a secure password.
- Accept the terms and conditions and confirm you are of legal age.
- Submit the form and verify your email by clicking the link sent to your inbox.
- Complete KYC verification by uploading your ID documents when prompted.
- Log in using your credentials and make your first deposit.
How Wagering Works
Wagering requirements determine how many times you must play through a bonus before you can withdraw winnings. For example, if you receive a €100 bonus with a 30x wagering requirement, you need to place bets totaling €3,000 (100 × 30). Different games contribute differently: slots usually count 100%, while table games may count only 10% or less.
Important: Always check the contribution percentage for each game type in the terms.
- Bonus amount: €100
- Wagering requirement: 30x
- Total wagering needed: €100 × 30 = €3,000
- If you play poker (10% contribution), each €1 bet only contributes €0.10. So you would need to bet €30,000 in poker to meet the requirement.
Licence & Player Protection
Pointsbet operates under a licence from the Government of Curacao. While this allows it to offer services internationally, players should be aware that winnings from Curacao-licensed casinos may be subject to local income tax depending on their country of residence. Always consult a tax advisor. The platform uses SSL encryption to protect your data and promotes responsible gambling with tools like deposit limits and self-exclusion.
Banking & Payments
| Payment Method | Minimum Deposit | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | €20 | 2–5 business days | None |
| Skrill | €10 | 24 hours | None |
| Neteller | €10 | 24 hours | None |
| Bank Transfer | €50 | 3–7 business days | May apply |
Fix It Fast
Forgotten Password
Click «Forgot Password» on the login page and follow the email instructions to reset it.
Account Locked
Contact customer support to unlock your account after multiple failed login attempts.
Verification Issues
Ensure your documents are clear and meet the required format. Re-upload if rejected.
Deposit Not Showing
Check your transaction history. If the deposit is not credited after 30 minutes, contact support.
Game Not Loading
Clear your browser cache or try using a different browser. The mobile-optimized site works on all devices without an app.
Common Questions
How do I create an account?
Visit the official website and click the ‘Join’ button. Fill in your details, verify your email, and you are ready.
Is my personal information safe?
Yes, the site uses 128-bit SSL encryption to protect your data.
What is the minimum age to register?
You must be at least 18 years old or the legal gambling age in your country.
Can I use a mobile device?
Yes, the website is fully optimized for mobile browsers, offering a seamless experience without needing to download an app.
How long do withdrawals take?
Withdrawal times vary by method: e-wallets take up to 24 hours while bank transfers can take 3–7 business days.
What should I do if I forget my password?
Use the ‘Forgot Password’ link on the login page to reset your password via email.
Good to Know
If your withdrawal is delayed, first check the pending transactions section. If it exceeds the stated processing time, contact support via live chat or email. Provide your account ID and transaction reference. Typically, e-wallet withdrawals are processed within 24 hours, while card withdrawals may take up to 5 business days. If you have not received funds within 10 business days, escalate the issue with a clear request for investigation.
Note: Always ensure your account is fully verified before requesting a withdrawal to avoid delays.
By following this guide, you can navigate the Pointsbet platform with confidence. Remember to gamble responsibly and never deposit more than you can afford to lose.